Important patient information regarding COVID-19

IS IT SAFE TO COME INTO THE CENTRE?

Yes, for most people it is safe to come into the centre to see your dentist.

However,

If you have tested positive to COVID-19 or are awaiting COVID-19 test results

OR

You have returned from overseas travel in the past 14 days

OR

You have had close or casual contact with a person confirmed to have COVID-19

OR

You have ANY of the following symptoms:

  • Fever

  • Cough

  • Sore Throat

  • Shortness of breath

Do not visit the centre.

Please defer any non-urgent or routine dental treatment until the current restrictions are lifted.

If you have a potentially life-threatening emergency and answer YES to any of the above, please contact your nearest emergency department or dial 000 for an ambulance and tell them you may be at risk of COVID-19.

Additional Precautions 

In light of COVID-19 we are actively following the advice issued by the Australian Government, and are increasing our level of already strict protocols in the following ways:

We have mandatory isolation periods: All team members returning from international travel or have been in contact with a confirmed case are to stay home for 14 days.

We are increasing our frequency of disinfection:We are cleaning and disinfecting general surfaces that people touch with their hands more frequently and our frontline employees have received updated training to prevent the transmission of COVID-19.

We are triaging all patients before they walk in: We request all patients with a scheduled appointment to advise us prior to attending if they have any risk factors, signs or symptoms of COVID-19.

Furthermore, we can reassure you that the medical centres we are located within are taking the necessary steps to reduce the risk of exposure, by encouraging phone consultations where applicable, and have strict measures in place when it comes to managing patients with symptoms of COVID-19.

Kind Regards,
Lisa Conway
General Manager– Dental